We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.
24-hour policy for cancellations or changes:
If you need to make any changes to your appointment, please let us know 24 hours in advance in order to avoid additional charges. This way we are able to offer the time slot to another client and our staff can plan their day accordingly. Missed appointments (no-shows) will be charged in full to the credit card with which they were held, appointments cancelled or changed within the 24-hour window are considered late cancellations, and you will be charged a 50% of the service. A credit card number is required to hold all reservations.
Deposits:
We require up to a $75 deposit from all clients for all services above $150. The deposit is non-refundable if the service is a late cancellation or a NO-SHOW.
Certain services do require a 50% deposit at time of booking:
- Brazilian Blowout
- Wedding Packages
- Spa Packages
- MedSpa Services
Please arrive early:
Every appointment has an allotted time period reserved for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive 10-15 minutes before your appointment in order to complete all necessary paperwork without cutting into your session.
For all returning guests, please arrive 5 to 10 minutes early to check-in and get situated.
Late arrivals:
Arriving late will cut into your appointment and may result in additional charges if your appointment has to be cancelled. If you arrive more than 15 minutes after your appointment time, and we can not accommodate you, your appointment will be cancelled.
Out of respect, we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late.
